Thank you for shopping with Oknass.
At Oknass, customer satisfaction is always our top priority.
If you are not satisfied with the items you received, and wishing to return the item, pls check the details as follows.
-You should contact us within 24 hours( from the date that the item is received) if you want to return the item back to us.We will not deal with those more than 3 days from the date of signing. within 48 hours, we can give a small refund compensation. Due to the international logistics is not easy, please understand.
- If you are going to ship an item back to us, you should contact our customer support first within 24 hours; our customer representative will clarify for you. Please provide a detailed explanation in the return package, (including the order number, receiver and the reason why return).
--We do not accept returns of merchandise that has been worn or damaged by improper cleaning methods. Due to the complexity of international logistics and the difficulty of making them, we do not accept returns more than 24 hours after signing for them, please also understand.
- Returned items are refunded the amount paid for the items but shipping and any rush fees (if applicable) will not be refunded.
- If there is just a small problem, we encourage customers to keep the dress; if you want to return it just because you don't like it, in this case, we can offer some small compensation, but no return.
- If insist need return the dress, you should contact our customer support first within 48 hours; Our service will send the process of returning, and pls keep in mind, you need pay shipping fee back, and after we got the dress returned, we will do 90% refunds (shipping fee and rush order service fee is nonrefundable, and there will be a 10% restocking fee).
- Customers need to be responsible for shipping fees or customs to send back the package. Pls, remark the dress value to be $5.
Cancelling Orders
All orders cannot be canceled after 12 hours because our workers have already started making the dresses and we will complete the courier booking and make the payment, if you insist on canceling your order, we will charge you $55.
If you cancel your order halfway through production or before shipment, we need to charge you 55% of the order amount as compensation for the time, fabric and craftsmanship spent by our workers to make the dresses. (Especially for customized styles, the full cost will be charged because they cannot be re-sold)
We hope you understand.
Return and refund processing time
We will process refunds and returns within 48 hours. After we agree to the refund or return, the refund will be returned through the original payment method within 5 to 15 days after agreeing.
returns should be agreed by our service first! Self-returned package will not be accepted!)
If you have any further questions/issues, pls do not hesitate to contact us: service@oknass.com.
