Welcome to Oknass.com, if you're not sure about your sizes, pls check this video to measure ourself correctly. If any further questions, pls contact: service@oknass.com. Thank you.
This is the shade of chiffon color swatch for reference, there will be slightly difference between different fabrics, if you are looking at an specific dress and wishing to see the exact colors.
Satin
Chiffon
Oknass custom made and deliver bridesmaid dresses, wedding dresses & evening prom dresses with various shipping methods for different customers to choose. In order to satisfy all customers' requirements, most of our dresses are made to order. This means it takes time for us to make your dresses and then we also need about 3-5 work days to ship it to you.
Receiving time=Processing time+Shipping time
Processing Time
7-10 workdays(Depends on the style)
If you are in an urgent, we have rush order service , you can pay the 40 $ rush order fee together with your dress, we can shorten the processing time 7 days. And leave a note about the date you need get the dress.
Shipping Method
Standard Shiping: $0 12-15 workdays
Express Shipping: $29.99 7-10 workdays
Shipping Method |
Region |
Shipping Time (business days) |
Shipping Cost (US Dollars) |
Standard Shipping |
United States, France, Germany, United Kingdom, Australia, New Zealand, Canada, Ireland, Switzerland, Sweden, Italy, Austria |
12-15 |
$0 |
All Other Countries |
15-20 |
$9.99 |
|
Express Shipping |
United States, France, Germany, United Kingdom, Australia, New Zealand, Canada, Ireland, Switzerland, Sweden, Italy, Austria |
5-8 |
$29.99 |
All Other Countries |
6-10 |
$49.99 |
Thank you for shopping with Oknass.
At Oknass, customer satisfaction is always our top priority.
If you are not satisfied with the items you received, and wishing to return the item, pls check the details as follows.
-You should contact us within 24 hours( from the date that the item is received) if you want to return the item back to us.We will not deal with those more than 3 days from the date of signing. within 48 hours, we can give a small refund compensation. Due to the international logistics is not easy, please understand.
- If you are going to ship an item back to us, you should contact our customer support first within 24 hours; our customer representative will clarify for you. Please provide a detailed explanation in the return package, (including the order number, receiver and the reason why return).
--We do not accept returns of merchandise that has been worn or damaged by improper cleaning methods. Due to the complexity of international logistics and the difficulty of making them, we do not accept returns more than 24 hours after signing for them, please also understand.
- If there is just a small problem, we encourage customers to keep the dress; if you want to return it just because you don't like it, in this case, we can offer some small compensation, but no return.
Cancelling Orders
All orders cannot be canceled after 12 hours because our workers have already started making the dresses and we will complete the courier booking and make the payment, if you insist on canceling your order, we will charge you $55.
If you cancel your order halfway through production or before shipment, we need to charge you 55% of the order amount as compensation for the time, fabric and craftsmanship spent by our workers to make the dresses. (Especially for customized styles, the full cost will be charged because they cannot be re-sold)
We hope you understand.
Return and refund processing time
We will process refunds and returns within 48 hours. After we agree to the refund or return, the refund will be returned through the original payment method within 5 to 15 days after agreeing.
returns should be agreed by our service first! Self-returned package will not be accepted!)
If you have any further questions/issues, pls do not hesitate to contact us: service@oknass.com.